Managing RMAs for Switches

A primary case for an RMA is a failed switch in the network. The configuration can be restored to a replacement switch using the following commands:

• fabric-join
• fabric-join repeer-to-cluster-node
• switch-config-import

Before initiating an RMA process, please gather and provide the following details to the Technical Support team:

• Product Serial Number: This can be found at the bottom of the switch or by using the following CLI command

CLI (network-admin@swich > switch-info-show

model:           F64-FL1T

chassis-serial:  1510LS9000xxx

cpu1-type:       Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz

cpu2-type:       Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz

system-mem:      128G

switch-device:   ok

polaris-device:  ok

gandalf-version: 0xcaff0044

• Company/Account Name: Please provide the details

• Contact Details:

Full Name

Email Address

Phone Number

Timezone

• Shipping Address:
• Existing Case Details (if Any):

For more details on the RMA process, contact Pluribus Technical Support team.