Working with Pluribus TAC
Pluribus Networks Contact Details
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Information Required by the Technical Assistance Center (TAC)
The following information is required to open a Support Case :
- Customer/Account Name
- Appliance Serial Number
- Appliance Software version
- Problem/Issue Description in detail with any error messages or screenshots.
- Is this issue impacting your production network? - Yes/No
- Timezone of Fabric
- Time of Incident
- Underlay / Overlay Topology overview
- Appliance Logs
- System, Event & Audit log files - /nvOS/log directory
- nvOSd.log* - /var/nvOS/log/ directory
- Core files (If any) - /var/nvOS/log/cores directory
- vport tables - /var/nvOS/etc/vport/ directory
Procedure to Collect the Appliance Logs
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CLI (network-admin@plu005swl08) > save-diags export-sftp This will save information about the running system. Please enter your username and password to confirm. Username (network-admin): Password: Diagnostics exported to /sftp/export. Use sftp to retrieve files for uploading to Pluribus customer support. |
To connect the appliance using SCP, enable SFTP via the CLI using the command: admin-sftp-modify enable
TAC Support Preferences
- The use of the save-diags command is the preferred method to capture troubleshooting data with the following assumptions and conditions:
- The fabric/network is stable.
- Switch CPU/Memory/Disk utilization is stable.
- Capture data from all switches using a serial process and not in parallel. Do not run the save-diags command at the same time on all switches.
Caution: If the fabric is unstable and a switch has high CPU/Memory usage, avoid using the save-diags command.
- The tech-support command (auto captured as part of the save-diags command) is less resource intensive than the save-diags command. Note that several commands are captured in local scope instead of fabric scope only, will add details in supplement attachments.
- In an unstable situation, running single individual commands is the preferred method for troubleshooting.
Note: Steps 1-3 are useful only if a switch is online. If a switch is offline (unable to log in as network-admin but can log in as admin), then live debugging is required.
Tech Support Command
This document contains references to and examples and excerpts from the tech-support command.
Output content from the tech-support command may be very lengthy and generate a huge text file.
Note: The Tech-Support command captures in local scope only.
An example subset of a tech-support command output shown below for illustrative purposes only:
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CLI (network-admin@corvus-ring-1) > tech-support-show ==================== admin-service-show ====================== if ssh nfs web web-ssl web-ssl-port web-port vrrp snmp net-api icmp ---- --- --- --- ------- ------------ -------- ---- ---- ------- ---- mgmt on off off off 443 80 off on off on data on off off off 443 80 off on off on ==================== admin-session-timeout-show ============== timeout: 1h ==================== admin-sftp-show ========================= sftp-user: sftp enable: yes ==================== admin-syslog-show ======================= name scope host port transport message-format export-container-logs export-os-logs ---------------------- ------ ------------ ----- --------- -------------- --------------------- -------------- toUNUMTESTDEMO local 10.110.1.167 10514 udp legacy off off toUNUM-10.13.3.203-5 fabric 10.13.3.203 10514 udp structured off off toUNUM-10.13.3.203-6 fabric 10.13.3.203 10514 udp structured off off toUNUM-10.110.3.228-6 fabric 10.110.3.228 10514 udp structured off off toUNUM-10.110.3.42-3 fabric 10.110.3.42 10514 udp structured off off toUNUM-10.110.3.17-2 fabric 10.110.3.17 10514 udp structured off off toUNUM-10.110.1.165-4 fabric 10.110.1.165 10514 udp structured off off toUNUM-10.13.25.132-72 fabric 10.13.25.132 10514 udp structured off off toUNUM-10.110.3.11-1 fabric 10.110.3.11 10514 udp structured off off toUNUM-10.110.3.34-27 fabric 10.110.3.34 10514 udp structured off off toUNUM-10.110.3.117-15 fabric 10.110.3.117 10514 udp structured off off toUNUM-10.13.2.50-3 fabric 10.13.2.50 10514 udp structured off off toUNUM-10.110.0.69-2 fabric 10.110.0.69 10514 udp structured off off toUNUM-10.110.3.99-16 fabric 10.110.3.99 10514 udp structured off off toUNUM-10.110.3.168-3 fabric 10.110.3.168 10514 udp structured off off toUNUM-10.110.3.110 fabric 10.110.3.110 10514 udp structured off off toUNUM-10.110.2.119 fabric 10.110.2.119 10514 udp structured off off toUNUM-10.136.0.206-2 fabric 10.136.0.206 10514 udp structured off off toUNUM-10.110.3.231 fabric 10.110.3.231 10514 udp structured off off ==================== bridge-domain-show ====================== name scope rsvd-vlan local-rsvd-vlan qinq_rsvd_vlan mac-learning -------- ------- --------- --------------- -------------- ------------ cluster1 cluster 400 140 140 on ==================== cert-expiration-alert-show ============== netvisor: yes days-before-expiration(d): 30 ==================== cluster-bringdown-show ================== vlag-port-staggered-interval: 0s defer-node-1-ports: none defer-node-2-ports: none ==================== cluster-bringup-show ==================== state: ports-enabled l3-port-bringup-mode: staggered l3-port-staggered-interval: 3s vlag-port-bringup-mode: staggered vlag-port-staggered-interval: 3s cluster-trunk-port-staggered-interval: 0s maximum-sync-delay: 1m l3-to-vlag-delay: 1m l3-to-vlan-interface-delay: 0s port-defer-bringup-delay: 30s port-defer-bringup-mode: staggered port-defer-bringup-staggered-interval: 0s vrouter-if-bringup-mode: staggered vrouter-if-staggered-interval(ms): 0 start-port-enable-delay(s): 0 ==================== cluster-membership-show ========== ==================== bridge-domain-show ====================== name scope rsvd-vlan local-rsvd-vlan qinq_rsvd_vlan mac-learning -------- ------- --------- --------------- -------------- ------------ cluster1 cluster 400 140 140 on ==================== switch-mode-show ======================== switch-mode: store-and-forward ==================== switch-nic-info-show ==================== name driver version firmware speed rxqnum txqnum rxqsize txqsize autoneg rxpause txpause ---- ------ -------- --------------- ----- ------ ------ ------- ------- ------- ------- ------- eth0 igb 5.3.5.18 1.5, 0x80000ba5 1000 1 1 4096 4096 on off off eth1 igb 5.3.5.18 1.5, 0x80000ba5 0 1 1 256 256 on on on eth2 igb 5.3.5.18 1.5, 0x80000ba5 0 1 1 256 256 on on on eth3 igb 5.3.5.18 1.5, 0x80000ba5 0 1 1 256 256 on on on ==================== switch-nic-stats-settings-show ========== enable: yes interval: 30m disk-space: 50M ==================== switch-nic-stats-show =================== time name ipkts ibytes opkts obytes ierrs oerrs idrops odrops imcast omcast ibcast obcast mcast bcast ioverruns rxnobuf icrcerrs iframeerrs ififoerrs ofifoerrs ilongerrs ishorterrs -------- ---- ----- ------ ----- ------ ----- ----- ------ ------ ------ ------ ------ ------ ----- ----- --------- ------- -------- ---------- --------- --------- --------- ---------- 20:22:11 eth0 4.22M 508M 19.1M 17.2G 0 0 0 0 648K 6.86K 109K 1.47K 648K 0 0 0 0 0 0 0 0 0 20:22:11 eth1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 20:22:11 eth2 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 20:22:11 eth3 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 ==================== switch-route-show ======================= network gateway-ip nic --------------- ------------- ------ 10.10.10.0/24 192.16.10.162 vdata0 172.16.100.0/24 192.16.10.162 vdata0 192.16.10.0/24 192.16.10.162 vdata0 |